Nurture Nest Privacy Policy for Clients

Privacy Policy

Effective Date: January 1, 2025 (last updated)

At Nurture Nest, PLLC, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy explains how we collect, use, and protect your information, including your phone and email communications.

Information We Collect

We may collect the following types of information when you interact with us:

  • Personal information such as your name, phone number, email address, and mailing address.

  • Sensitive information, including details about your mental health, as necessary to provide therapeutic services.

  • Payment information, if applicable, for billing purposes.

How We Use Your Information

Your information is used for:

  • Scheduling appointments and communicating about services.

  • Providing therapeutic services and support.

  • Processing payments and insurance claims.

  • Sending updates, reminders, and important information related to your care.

We will never sell or share your personal information for marketing purposes.

Email and Phone Privacy

  • Email Privacy:

    • Emails sent to or received from Nurture Nest are confidential and used only for the intended purpose of communication related to your care.

    • While we take precautions to secure email communication, please note that email is not a completely secure form of communication. Avoid sharing sensitive or private health information via email when possible.

  • Phone Privacy:

    • Your phone number is stored securely and is used solely for communication about appointments, therapy-related updates, or urgent needs.

    • Voicemails left with Nurture Nest are confidential and accessible only to authorized personnel.

Confidentiality in Therapy

Your therapy sessions and all related records are kept confidential in compliance with applicable federal and state laws, including HIPAA. We will not share your information without your explicit consent unless required to do so by law (e.g., if there is a risk of harm to you or others or if required by a court order).

Data Protection

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure storage systems, encryption for electronic records, and limited access for authorized personnel only.

Your Rights

You have the right to:

  • Access your personal records.

  • Request corrections to your information.

  • Request restrictions on certain uses of your information.

  • File a complaint if you believe your privacy rights have been violated.

You have the right to opt out of receiving SMS messages at any time. To opt out, reply 'STOP' to any message you receive from us, or contact us directly at our provided phone number or email address

Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us:

📞 Phone: 859-475-0234
📧 Email: Chad@NurtureNestCounseling.com
🌐 Website: www.NurtureNestCounseling.com

Note: By using our services, you agree to the terms outlined in this Privacy Policy. Nurture Nest, PLLC, reserves the right to update this policy as needed. Changes will be posted on our website, and the effective date will be updated accordingly.

Thank you for trusting Nurture Nest, PLLC, with your care. 💛